Delivery
Tracked, fast, and always discreet. Choose Royal Mail or Evri at checkout — every option includes tracking.
Delivery options
Good to know
Dispatch cut-off 4pm
Order by 4pm (Mon–Fri) for same-day dispatch. Orders placed after 4pm are dispatched the next working day.
Discreet delivery
Every order arrives in plain, unbranded outer packaging — no product details visible.
International shipping
We do ship outside the UK. International rates and delivery times vary by destination and are calculated at checkout.
Tracked services
All delivery options listed above include tracking so customers can follow their parcel.
Simple rules, discreet handling, and a Royal Mail returns label. For hygiene reasons, some items can’t be returned once opened — to make the process easy.
Change of mind
Accepted within 30 days from delivery if items are:
- Unused
- Unopened and in original sealed packaging
- In a condition suitable for resale
If you use our prepaid Royal Mail returns label, a fixed £6.99 fee will be deducted from your refund to cover return postage.
International change-of-mind returns aren’t available.
Faulty, damaged, or wrong item
If your item arrives faulty, damaged, or incorrect, we’ll offer a refund or store credit.
Please contact us with your order number and photos/videos so we can resolve it quickly.
Damaged in transit
If your parcel arrives damaged, please let us know within 3 days of delivery with photos of the packaging and contents.
Hygiene rules
For hygiene reasons, we can’t accept returns on items that have been opened or used (including sex toys and lubricants).
If you’re unsure whether your item qualifies, message us before sending anything back.
How do I start my return?
You need to raise a ticket with returns@lormi.co.uk. We will respond within 24 hours.
We will raise this problem with our team who will then provide you with a pre-paid Royal Mail label to attach to the parcel and send back to us.
The money will be back in your account within 7 days. It’s that easy.
It’s a Lormi thing.
How long do refunds take?
Once your return is received and checked, refunds are processed back to the original payment method. Timing can vary by bank.
What if my parcel is returned to sender?
If a parcel is returned to us, we’ll contact you. We can re-send it (delivery charges may apply) or arrange a refund once it’s back with us.
What if something is missing from my order?
Please contact us with your order number as soon as possible so we can sort it quickly.
Do you accept international returns?
No — we don’t currently accept returns for international orders.
