Frequently asked questions

Yes. Every product we sell is body-safe. We take this seriously — it's non-negotiable.

Every product is tested rigorously — the Lormi way. Nothing goes on the site unless we're confident it meets our standards for quality, safety, and performance.

It's a mix. We carry an extensive range, and with that comes variation in materials — including medical-grade silicone, ABS plastic, stainless steel, glass, and more. Each product listing includes full material details so you know exactly what you're getting.

No. Our lubricants are not tested on animals.

Absolutely. Our lubricants are condom-safe and fully compatible.

Yes. Our lubricants are completely toy-safe and won't damage your products.

We sell an extensive range of products for all people and needs. This includes couples toys, solo play toys, and everything in between.

Many of them are, yes. Some toys may be a bit much for a complete beginner, but if you listen to yourself and read the product descriptions, you'll be able to work out which toy is right for your needs. We include enough detail on every listing to help you make a confident choice.

All rechargeable toys come with a charger included. For toys that use standard batteries, we don't include them — but they're easy to pick up from any shop.

Our lubricants are vegan-friendly. For toys, it depends on the product and manufacturer — check the individual product listing for full details.

Yes, for the majority of toys replacement cables are available. If you need one, get in touch with us and we'll help you find the right one.

It completely depends on the service you choose. We offer next-day and 2-day delivery options, but timings can be subject to change based on your location. Full details are shown at checkout.

Yes. We offer free delivery on all orders over £40 via Evri Tracked 2 Day.

4pm, Monday to Friday (UK time). Orders placed after 4pm are dispatched the next working day.

Yes, we ship all over Europe. International delivery rates and estimated times are calculated at checkout.

Yes. Every order is provided with a tracking number, no matter which delivery service you choose.

It depends on the time frame. If you email us quickly after placing your order, we'll do our best to make changes or cancel it before dispatch. Once it's been shipped, we can't make changes — but you can return it under our returns policy.

You need to contact our customer service team at support@lormi.co.uk with your order number and photos of the damage. We'll get it sorted.

We can deliver on Saturdays with Royal Mail Tracked 24. Sunday delivery is not currently available.

No. We offer completely discreet delivery — including the company name on the delivery address. There is absolutely no indication of what's inside the parcel.

Yes, completely discreet. Plain, unbranded packaging with no indication of the contents or our company name.

No. There will be absolutely no sign of our company name or product names on the parcel. It's plain packaging, every time.

Yes. We carry on with our discreet packaging service for all international customers — the same plain, unbranded approach applies.

We offer a 30-day returns period from delivery for eligible items. Items must be unused, unopened, in the original sealed packaging,